Answering or releasing emergency calls from a map display for an emergency services platform

摘要

A method and system of emergency call management is provided. Emergency calls received at an emergency service platform (ESP) through one or more communication networks are associated with location information. The location information is identified to a map server through an i3 event logging protocol to be displayed on graphical map displays at operator positions. An operator of an operator position can then select a call from the graphical map display and an associated responder client will request that the emergency call be routed by the ESP to the operator. The operator position are associated with a public safety access point (PSAP) associated with the incoming emergency calls.

主权项

1. A method of emergency call management, the method comprising:
receiving an emergency call at an emergency service platform (ESP) providing an interface to one or more communication networks; receiving location information associated with the emergency call; identifying the location of the emergency call on a graphical map display; receiving a selection of the emergency call from a plurality of emergency calls displayed on the graphical map display; and transferring the selected emergency call to a responder client of an operator position associated with the graphical map display from which made the selection.