| 发明名称 |
GENERATING INSTANT MESSAGING CONTACTS FOR CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS |
| 摘要 |
A computer-implemented method, computer program product, and computing system is provided for the interaction between a CRM system and a instant messaging system. According to an implementation, a computer-implemented method may include identifying, by one or more processors, one or more individuals associated with an opportunity included within a CRM system. The method may also include creating, by the one or more processors, an instant message buddy list group associated with the opportunity. The method may also include populating, by the one or more processors, the instant message buddy list group with at least a portion of the one or more individuals. |
| 申请公布号 |
US2014351347(A1) |
申请公布日期 |
2014.11.27 |
| 申请号 |
US201313912746 |
申请日期 |
2013.06.07 |
| 申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
Arroyo Jorge A.;Kruger Stephen P.;O'Sullivan Patrick J.;da Silva Luciano M.P. |
| 分类号 |
H04L12/58 |
主分类号 |
H04L12/58 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A computer-implemented method comprising:
identifying, by one or more processors, one or more individuals associated with an opportunity included within a CRM system; creating, by the one or more processors, an instant message buddy list group associated with the opportunity; and populating, by the one or more processors, the instant message buddy list group with at least a portion of the one or more individuals. |
| 地址 |
Armonk NY US |
