METHOD, APPARATUS, AND SYSTEM FOR PROCESSING SERVICES

摘要

Disclosed are a method, apparatus and system for processing services. The method includes: receiving a service processing request from a front-end equipment; determining a recommended service processing channel according to the information about the service to be processed, and acquiring content of the recommended service processing channel; sending the content of the recommended service processing channel to the front-end equipment such that the front-end equipment displays the content of the recommended service processing channel; and receiving a service acknowledgment from the front-end equipment, and processing the service to be processed according to the service acknowledgment. With these technical solutions, the number of service processing channels displayed by the front-end equipment is reduced, and thus the time required to process services is reduced and the probability of processing services successfully is increased.