| 摘要 |
Pre-configuring a telecommunication path between two users a network wherein a server communicates at least a first API to a website of an entity which, when accessed by a user at a remote terminal, loads the API into the user terminal, captures data representative of the interaction of the user with the website in real time, and communicates the captured data across the network to the server. The server compares the communicated data with stored attributes of a plurality of second users (e.g. interlocutors or agents or customer service representatives) for identifying a matching second user, selects a network address of the matched second user and, upon initiation of a telecommunication with the entity by the first user, routes the telecommunication to the selected network address, and communicates at least a portion of the communicated captured data to a second terminal of the selected second user. It provides techniques for routing remote interactions of users of websites, mobile applications and comparable network-distributed resources to relevant interlocutors/agents based on the collection and analysis of data representative of, for instance, user search terminology, webpage tags and meta-data, historical or sequential user page and link selections, user social media data and the like. |
