| 摘要 |
<p>A method comprising: gathering survey data from survey responses into a database, the survey data comprising response parameters about metadata relating to a respondent of the survey and/or about responses to survey questions, said response parameters being stored with an alphanumeric value; determining a first subgroup of the response parameters, wherein a threshold value is determined for each response parameter of the first subgroup; determining a second subgroup of the response parameters, the second subgroup comprising one or more of the response parameter of the first subgroup; in response to the values of the one or more response parameters of the second subgroup reaching their threshold values, determining the respondent being dissatisfied relating to at least one issue underlying the survey; and carrying out automatically at least a first action for taking corrective measures to improve satisfaction of the respondent.</p> |
