| 发明名称 |
ROUTING COMMUNICATIONS BASED ON HISTORY OF PREVIOUS COMMUNICATIONS |
| 摘要 |
A method and system for routing communications includes building a first user profile for a first user based on a history of communications associated with a first communication identifier to route inbound communications. The first communication identifier is associated with the first user and subsequently, the first communication identifier may be assigned to a second user. A second communication identifier is assigned to the first user such that a received inbound communication is directed towards the first communication identifier. The method routes the inbound communication based on an analysis of the first user profile of the first user. |
| 申请公布号 |
US2014341081(A1) |
申请公布日期 |
2014.11.20 |
| 申请号 |
US201313896760 |
申请日期 |
2013.05.17 |
| 申请人 |
Vonage Network LLC |
发明人 |
EFRATI TZAHI;STERMAN BARUCH |
| 分类号 |
H04M7/00 |
主分类号 |
H04M7/00 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for routing communications comprising:
building a first user profile for a first user based on a history of communications associated with a first communication identifier, wherein the first communication identifier is associated with the first user; receiving an inbound communication directed towards the first communication identifier after the first communication identifier has been assigned to a second user and a second communication identifier has been assigned to the first user; and routing the inbound communication based on an analysis of the first user profile. |
| 地址 |
Holmdel NJ US |
