METHOD AND SYSTEM FOR CAPTURING AND EXPLOITING USER INTENT IN A CONVERSATIONAL INTERACTION BASED INFORMATION RETRIEVAL SYSTEM

摘要

Systems and methods are disclosed for processing a search request received from a user. A method includes providing access to content items associated with metadata. The method includes providing information about at least one search previously performed for a user, and providing access to information describing relationships between at least one of the content items and the metadata. The method includes receiving a present input from the user intended to identify a desired content item. Upon determining that results from the previous search did not satisfy the search request from the user, the method includes determining an intent shared by the previous search and the present input based on comparing (i) the relationship information, (ii) the previous search, and (iii) the present input. The method also includes selecting and presenting a subset of content items based on comparing the shared intent and the metadata.

主权项

1. A computer-implemented method of processing a search request received from a user, the search request directed at identifying a desired item from a set of items, the method comprising:
providing access to a set of content items, the content items being associated with metadata that describes corresponding content items; providing information about at least one search previously performed for a user; providing access to information describing relationships between at least one of the content items and the metadata describing the content items; receiving a present input from the user, the present input intended by the user to identify a desired content item; upon a determination that results from the at least one previous search did not satisfy the search request from the user, determining an intent shared by the previous search and the present input based on comparing (i) the information describing the relationships, (ii) the previous search, and (iii) the present input; selecting a subset of content items based on comparing the shared intent and the metadata that describes the content items; and presenting the subset of content items.