PERSONALIZED INTERACTIVE VOICE RESPONSE SYSTEM

摘要

An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller, interactively communicating with the first time caller, and routing a call to a particular destination based upon information received from the caller. The method also includes establishing a caller personal profile based on the information received from the first time caller, developing a predictive personalized interactive communication dialog for a repeat call by the first time caller, and storing the caller personal profile and the predictive personalized interactive communication dialog.

主权项

1. A method comprising:
determining that a caller is a first time caller; interactively communicating, by an intelligent interactive voice system, with the first time caller; routing a call to a particular destination based on information received from the first time caller by the intelligent interactive voice system; establishing a caller personal profile, by the intelligent interactive voice system, based on the information received from the first time caller; developing, by the intelligent interactive voice system, a predictive personalized interactive communication dialog for a repeat call by the first time caller; and storing, in a storage, the caller personal profile and the predictive personalized interactive communication dialog.