SEAMLESS AUTHENTICATION AND ENROLLMENT

摘要

Some aspects of the invention may include a computer-implemented method for enrolling voice prints generated from audio streams, in a database. The method may include receiving an audio stream of a communication session and creating a preliminary association between the audio stream and an identity of a customer that has engaged in the communication session based on identification information. The method may further include determining a confidence level of the preliminary association based on authentication information related to the customer and if the confidence level is higher than a threshold, sending a request to compare the audio stream to a database of voice prints of known fraudsters. If the audio stream does not match any known fraudsters, sending a request to generate from the audio stream a current voice print associated with the customer and enrolling the voice print in a customer voice print database.

主权项

1. A computer-implemented method comprising:
receiving an audio stream of a communication session; creating a preliminary association between the audio stream and an identity of a customer that has engaged in the communication session based on identification information; determining a confidence level of the preliminary association based on authentication information related to the customer; if the confidence level is higher than a threshold, sending a request to compare the audio stream to a database of voice prints of known fraudsters; if the audio stream does not match any known fraudsters, sending a request to generate from the audio stream a current voice print associated with the customer; and enrolling the voice print in a customer voice print database.