发明名称 SUBSCRIPTION CUSTOMER SAVING PROCEDURES WITH MULTIPLE ENTITIES
摘要 A potential upcoming cancellation of a subscription to a subscription service for a subject customer profile can be detected. After the detection of the potential upcoming cancellation, a tailored customer saving procedure can be selected from among a plurality of available customer saving procedures (e.g., using a weighted algorithm and/or set selection rules). The selection of the tailored customer saving procedure can use and be based on computer-readable data representing user input associated with one or more customer profiles. In response to the detection of the potential upcoming cancellation, the selected tailored customer saving procedure can be performed. Definitions of at least a portion of the available customer saving procedures can be received from a second entity that is independent of a first entity that manages computing component(s) performing the foregoing acts.
申请公布号 WO2014179518(A2) 申请公布日期 2014.11.06
申请号 WO2014US36282 申请日期 2014.05.01
申请人 MICROSOFT CORPORATION 发明人 JACOBS, DANIEL WILLIAM;KASSELMAN, PIETER;MOWATT, DAVID;FARRELL, TERRY
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