发明名称 Apparatus and methods for multi-mode asynchronous communication
摘要 A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.
申请公布号 US8880631(B2) 申请公布日期 2014.11.04
申请号 US201414248843 申请日期 2014.04.09
申请人 Contact Solutions LLC 发明人 Logan Paul;Hibbard Mike;Gray Joshua;Clements Vete
分类号 G06F15/16;G06F15/173;H04L29/06;H04L29/08;H04M3/51 主分类号 G06F15/16
代理机构 Cooley LLP 代理人 Cooley LLP
主权项 1. A method, comprising: receiving at a host device a first communication associated with a user interaction and sent from at least one electronic device from a plurality of electronic devices, the host device including at least a memory, a processor and a database, the first communication being received at a first time via a first communication mode of the at least one electronic device; sending, from the host device to the at least one electronic device at a second time, a response to the first communication, the second time being later than the first time and independent of the first time; receiving at the host device a second communication associated with the user interaction and sent from the at least one electronic device, the second communication being received at a third time, the first communication, the response to the first communication, and the second communication being displayable on at least one of the host device or the at least one electronic device in a persistent record of the user interaction regardless of a difference between the first time and the third time, wherein the receiving the second communication includes receiving the second communication via a second communication mode of the at least one electronic device different from the first communication mode; receiving a third communication associated with the user interaction, the third communication being received from a second electronic device from the plurality of electronic devices, the third communication being displayable in the persistent record of the user interaction on at least one of the host device or the at least one electronic device; and receiving a fourth communication from a third electronic device from the plurality of electronic devices, the fourth communication being unrelated to the user interaction, the fourth communication being displayable in a record different than the persistent record of the user interaction.
地址 Reston VA US