Providing transparency in a messaging system with multiple messaging channels

摘要

A messaging system facilitates communication between users through various messaging channels. The messaging system supports multiple communication channels and includes a messaging module that automatically selects one or more of the messaging channels for delivering a message to a recipient of the message using, for example, a set of policy rules or a trained model. The messaging module may also provide, in a user interface for sending and receiving messages, a visual indication of the selected messaging channel to the sender of the message to provide the user with transparency about how the message will be delivered. Additionally, the message may be delivered via multiple messaging channels, where the messaging module may rescind messages from some of the messaging channels upon receiving a reply from the recipient of the message or other confirmation that the recipient has seen the message via one of the communication channels.

主权项

1. A computer-implemented method comprising:
receiving information identifying a recipient of a message, wherein the recipient is a user of a messaging system; selecting, automatically by the messaging system, at least two messaging channels from a plurality of messaging channels for delivering the message to the recipient; responsive to selecting the at least two messaging channels, providing for display in a user interface a visual indication of the at least two messaging channels selected for delivering the message to the recipient, the user interface comprising a first region for displaying a message thread and a second region for displaying the visual indication of the at least two messaging channels; delivering the message to the recipient via the at least two messaging channels selected for delivering the message to the recipient; receiving, by the messaging system, a reply to the message from the recipient via a first messaging channel of the at least two messaging channels selected for delivering the message to the recipient; responsive to receiving the reply to the message via the first messaging channel, de-selecting , automatically by the messaging system, a second messaging channel of the at least two messaging channels selected for delivering the message to the recipient and updating the visual indication of the user interface to indicate that the second messaging channel of the at least two messaging channels selected for delivering the message to the recipient is de-selected; and delivering a new message to the recipient via only the first messaging channel after updating the visual indication to indicate that the second messaging channel of the at least two messaging channels is de-selected.