Method and system for combining text and voice messages in a communications dialogue

摘要

This publication discloses a method and system for delivering messages in a telecommunications network (1, 2, 6, 11, 12). In the method a voice-message call attempt is received (43), or a connection is formed to a potential user of a service, on the basis of a voice-message call attempt. According to the invention, as a response to the voice-message connection formed or to the call attempt, to the second part (41) of the connection is sent a text-form message, which initiates a long, logically continuous, temporally discontinuous session N, in such a way that the sender address (e.g., the A number) is converted to correspond to the session number N and the session stage J at the time, and in the message there is at least one selection query.

主权项

1. A method for sending messages in a telecommunications network, the method comprising:
receiving a voice-message call from a potential user of a service, or forming a connection to a potential user of a service, on the basis of a voice-message call attempt; sending, in the telecommunications network, a text-form message to the potential user of the service as a response to the formed connection or voice-message, the text-form message relating to a current message session and to a current stage of the message session, wherein the current message session is logically continuous, temporally discontinuous, and has a number of stages; wherein the sending comprises altering a sender address of the text-form message, wherein the altered sender address is determined based on a combination of the current session and the current stage of the current session; and including at least one selection query in each message in the session.