Method and appartus for use in remote diagnostics

摘要

The present invention provides an apparatus, system and method for use in remotely diagnosing electronic devices and/or providing content. The method for use in remotely diagnosing includes the initiating a diagnostic analysis of an electronic device, identifying the electronic device, receiving scripts communicated over a distributed network for diagnosing, remotely initiating diagnostic instructions with the scripts and receiving a response based on the instruction. The method can further determine further diagnostic instructions based on responses, and remotely initiate further instructions with the scripts. Additionally, a system for use in remotely diagnosing electronic devices includes a script generator coupled with a distributed network, and a remote diagnostic controller coupled with the distributed network and with an electronic device. The script generator compiles scripts and forwards them over the distributed network. The diagnostic controller implements the scripts to forward instructions to and to receive replies from the electronic device.

主权项

1. A system for use in remotely diagnosing electronic devices, comprising:
a remote diagnostic controller incorporated within an electronic device to be diagnosed and coupled with a distributed network; the remote diagnostic controller configured to: receive from over the distributed network one or more web pages from a remote script generator wherein at least one of the web pages comprises at least one script, determine whether the at least one script was previously received, store the at least one script when determined that the at least one script was not previously received, determine whether the at least one script was previously received is an updated script of at least one script previously received, store the at least one script when the at least one script is an updated script of at least one script previously received, implement the at least one script such that the remote diagnostic controller identifies a first diagnostic instruction and causes the electronic device to perform the first diagnostic instruction, determine results from implementing the first diagnostic instruction, determine at least a second diagnostic instruction based on the results from implementing the first diagnostic instruction, and cause the electronic device to perform at least the second diagnostic instruction.