TROUBLESHOOTING SYSTEM USING DEVICE SNAPSHOTS

摘要

An information handling system (IHS) troubleshooting system includes a customer IHS including a plurality of components. A customer management system in the customer IHS detects a failure in a managed system and, in response, immediately triggers a device snapshot of the customer IHS. At least one managed system in the customer IHS includes a device snapshot engine that, in response to the customer management system triggering the device snapshot of the customer IHS, immediately create the device snapshot of the customer IHS. A device snapshot storage in the customer IHS stores the device snapshot of the customer IHS. A snapshot communication engine in the customer IHS sends the device snapshot of the customer IHS over the network to a support IHS. The support IHS may load the device snapshot into a virtual IHS and manage the virtual IHS to replicate the failure detected in the managed system for troubleshooting.

主权项

1. An information handling system (IHS) troubleshooting system, comprising
a customer IHS that is configured to be coupled to a network, wherein the customer IHS includes:
a customer management system that is configured to detect a customer managed system failure and, in response, immediately trigger a device snapshot;a customer managed system that is configured, in response to the customer management system triggering the device snapshot, to create the device snapshot; anda snapshot communication engine that is configured to send the device snapshot over the network.