Selective contact between customers and customer service agents

摘要

A network-based service may generate notifications regarding items of interest to a user. A contact selection service may receive the notifications and generate a user interface for transmission of the notification to the user. The generated user interface may include a unique identifier and may further enable the user to submit user contact information to request contact with a service agent. The contact selection service may further pre-authorize contacts between users and customer service agents CSA. The unique identifier, and optionally the submitted user contact information, may be employed by the contact selection service to selectively determine which customer contact requests received by the contact selection service are pre-authorized for contact with a CSA and enables such contacts between customers and CSAs to proceed.

主权项

1. Non-transitory computer-readable storage having one or more computer-executable components, the computer-executable components comprising:
a contact selection service component, the contact selection service component operative to:
receive a notification pertaining to a request for communication between a first person and a second person;provide a user interface to the first person in response to receiving the notification, the user interface comprising a first identifier associated with the first person;receive a contact request from the first person in response to providing the user interface, the contact request comprising a second identifier associated with the first person; andauthorize communication between the first person and the second person if the first identifier and the second identifier are the same.