| 摘要 |
Management of trouble tickets for a circuit is provided. A method and system provides a plurality of management tools that enable a user to obtain, verify, and manage information related to a trouble ticket to ensure compliance with federal standards and proper resolution and billing for problems experienced for a customer. With the method and system, the user may open a trouble ticket, close the trouble ticket, and bill a customer for services associated with resolving the trouble ticket. |
| 主权项 |
1. A computer-implemented method, comprising:
receiving, at a trouble ticket management application within a computing system including a computer-readable medium excluding a propagating signal and a propagation medium, instructions to open a trouble ticket; receiving, at the trouble ticket management application, information related to a circuit type and a circuit identification (ID) number; receiving, at the trouble ticket management application, information related to a service type for the circuit; verifying, at the trouble ticket management application, the circuit type information, the circuit ID information and the service type information for the circuit; receiving, at the trouble ticket management application, information related to circuit performance for the circuit; opening, at the trouble ticket management application, a trouble ticket based on the received information, wherein the trouble ticket is associated with a trouble ticket type; receiving, at the trouble ticket management application, instructions to close the trouble ticket; determining, at the trouble ticket management application, the trouble ticket type associated with the trouble ticket; and closing, at the trouble ticket management application, the trouble ticket based on the trouble ticket type. |
