| 发明名称 |
USING CROWDSOURCING FOR PROBLEM DETERMINATION |
| 摘要 |
One embodiment of the invention, directed to a computer implemented method in a computer system comprising at least one component, includes the step of responsive to detecting a problem in the system, generating a set of crowdsourcing tasks for analyzing a first possible cause of the detected problem. The method further includes the steps of assigning the set of crowdsourcing tasks to one or more selected crowdsourcing experts, and using information derived at least in part from task results provided by one or more crowdsourcing experts to compute a problem completeness (PC) index. Responsive to determining that the first possible cause is not the root cause of the detected problem, the PC Index is used to determine whether to assign one or more additional crowdsourcing tasks to any crowdsourcing experts. |
| 申请公布号 |
US2014310061(A1) |
申请公布日期 |
2014.10.16 |
| 申请号 |
US201313862631 |
申请日期 |
2013.04.15 |
| 申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
Carmichael Mark A.;Olsson Emi K.;Shwartz Larisa;Vukovic Maja |
| 分类号 |
G06Q30/02 |
主分类号 |
G06Q30/02 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. In a computer system comprising at least one component, a computer implemented method comprising the steps of:
responsive to detecting a problem in the system, generating a set of crowdsourcing tasks for analyzing a first possible cause of the detected problem; assigning the set of crowdsourcing tasks to one or more selected crowdsourcing experts; using information derived at least in part from task results provided by one or more crowdsourcing experts to compute a problem completeness (PC) index; and responsive to determining that the first possible cause is not the root cause of the detected problem, using the PC index to determine whether to assign one or more additional crowdsourcing tasks to a crowdsourcing expert. |
| 地址 |
Armonk NY US |
