Methods and Apparatus for Remote Connection

摘要

A method and system for establishing a helpdesk session between a subscriber device and a customer support representative (CSR) device following a request for a helpdesk session. The system issuing, on receipt of said request, a credential pair comprising subscriber credentials for a subscriber device and CSR credentials for a CSR device which is paired with the subscriber device. The subscriber credentials are transferred to the subscriber device and the CSR credentials are transferred to the CSR device. The subscriber and CSR credentials are then transferred to a core node for authentication. If the credentials are authentic the helpdesk session between the paired subscriber device and the CSR device is established.

主权项

1. A system for establishing a helpdesk session between a subscriber device and a customer support representative (CSR) device, the system comprising:
a helpdesk node which is configured to
receive a request for a helpdesk session an admin node which is configured to
issue a credential pair comprising subscriber credentials for a subscriber device and CSR credentials for a CSR device which is paired with the subscriber device and a core node which is configured to
receive the CSR credentials for the CSR device,receive the subscriber credentials for the subscriber device which is paired with the CSR device,authenticate the received credentials, andif said credentials are authentic, establish the helpdesk session between the paired subscriber device and the CSR device.