Systems and methods of monitoring call quality

摘要

When a voice over Internet protocol (VOIP) telephone call is being conducted by a mobile telephony device, measurements of at least one condition that exists for the mobile telephone device during the VOIP telephone call are taken during the duration of the telephone call. The measurements could be taken periodically as the VOIP telephone call progresses. The measured condition is one that could affect the perceived quality of the VOIP telephone call. The measurements of the at least one condition are recorded against the telephone call for later use and analysis. The recorded information may be analyzed to determine how to modify a setting of the mobile telephony device to improve the quality of VOIP telephone calls conducted with the mobile telephony device.

主权项

1. A method implemented using an information processing device having one or more processors and for monitoring and reporting call quality metrics on a mobile telephony device, comprising:
detecting, using the one or more processors, at least one condition related to an operating state of a mobile telephony device while the mobile telephony device conducts a voice over Internet protocol (VOIP) telephone call, wherein the at least one condition related to the operating state of the mobile telephony device affects call quality; analyzing the detected at least one condition to determine if the call quality of VOIP telephone calls conducted over the mobile telephony device is improvable by taking a first type of action; and reporting the detected at least one condition to an IP telephony system and reporting a result of the analysis to a user of the mobile telephony device.