SYSTEM AND METHOD FOR HIGHLY ASSURED DELIVERY OF AN IMPORTANT SEGMENT OF AN AUTOMATED CALL

摘要

System and method to administer an outbound automated call from a call center, including: starting playback of an automated message during a call from a caller to a callee, wherein the message comprises a first portion having a first level of importance and a second portion having a second level of importance, wherein the second level of importance is greater than the first level of importance; detecting that the caller has disconnected the call; stopping playback of the message; and determining whether the second portion of the message has been played. Embodiments may further include rescheduling the call if the second portion of the message has not been played.

主权项

1. A method to administer an outbound automated call from a call center, comprising:
starting playback of an automated message during a call from a caller to a callee, wherein the message comprises a first portion having a first level of importance and a second portion having a second level of importance, wherein the second level of importance is greater than the first level of importance; detecting that the caller has disconnected the call; stopping playback of the message; and determining whether the second portion of the message has been played.