Automated callback reminder

摘要

A call reminder functionality is provided by an arrangement that is operable with a network-enabled communication device in which a reminder to return a phone call can be generated in an automated manner upon the occurrence of a call event. When the call event occurs, an option is displayed on a user interface (“UI”) on the device to create a link between the call and the user's schedule application. If the user selects the option, a callback task is added to the user's task list maintained by the schedule application, and a reminder to make the callback is generated and then displayed on the UI at a future time. The reminder includes pertinent call information and also includes a button that enables the user to place the callback through the UI (i.e., a “one-click call back”).

主权项

1. One or more computer-readable memories containing instructions which, when executed by one or more processors disposed in an electronic device that are operatively coupled to a communications network, perform a method for setting a callback reminder, the method comprising the steps of:
monitoring for call events associated with a call received at an electronic device from a caller, the call being carried by the communications network, the electronic device supporting voice telephony over the communications network and being capable of making or receiving calls; fetching call data associated with the call in response to detecting a call event, the call data including at least a callback number for the caller; launching a prompt, the prompt providing a selectable option to a user of the device for generating a callback reminder; linking to a schedule for the user that is maintained by an application that runs on the device, the linking including locating a free time slot in the linked schedule for the callback reminder, or the linking including setting the callback reminder in the linked schedule at a predefined time interval after the call event; accessing a task list that is maintained by an application that runs on the device and adding a callback task to the accessed task list; and launching the callback reminder in response to the linking step, the callback reminder being displayed on a UI (user interface) supported by the device and including the call data and a user-selectable control that initiates a call back to the caller's callback number upon actuation comprising a single click on the UI.