COMMUNICATING SERVICE REQUESTS TO MERCHANT STAFF MEMBERS AT A MERCHANT LOCATION

摘要

There is provided systems and method for merchant anonymous check-in at a merchant location. A user may bring a user device to a merchant location where the user may have previously checked-in at the merchant location and perform an anonymous check-in at the merchant location. Thus, the user device may provide the merchant location with a different or obfuscated identifier so the merchant does not identify the user from the previous check-in. Once the user has checked-in with the merchant, the user may make service requests for the merchant's staff, such as do not approach or service assistance. Additionally, the merchant may inform the user about loyalty account services and automatically enroll the user in a loyalty account. If the user has discounts, gift cards, or other benefits in a digital wallet, the merchant may offer the user other benefits related to the benefits in the wallet to increase sales.

主权项

1. A system comprising:
a non-transitory memory storing check-in information for a user; and one or more hardware processors in communication with the non-transitory memory and configured to;
process a check-in using the check-in information from a user device of the user;receive a service request corresponding to a merchant staff at a merchant location for a merchant from the user device; andcommunicate the service request to at least one staff device for the merchant staff.