| 发明名称 |
SYSTEM AND METHOD FOR PROVIDING CALL-BACK OPTIONS |
| 摘要 |
A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back. |
| 申请公布号 |
US2014294168(A1) |
申请公布日期 |
2014.10.02 |
| 申请号 |
US201414302838 |
申请日期 |
2014.06.12 |
| 申请人 |
JPMorgan Chase Bank, N.A. |
发明人 |
Dhir Nitin;Hogrogian Richard H.;O'Reilly, JR. Robert Thomas;Kappagantu Ravi |
| 分类号 |
H04M3/42 |
主分类号 |
H04M3/42 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for providing call-back options, the method comprising:
receiving a call in a call routing system; providing at least one call-back option for a caller to receive a call-back; re-allocating resources in the call routing system based at least in part on the at least one call-back option; and calling the caller based on the at least one call-back option. |
| 地址 |
New York NY US |
