| 摘要 |
<p>PROBLEM TO BE SOLVED: To provide a query support system for giving a user of the query support system the right of answering, reducing a possibility of a questioner selecting a wrong answer by giving the user the right of answering.SOLUTION: A server apparatus 100 includes: a query card registration part 110 for receiving a query card from a user terminal device 300, categorizing the received query card into a box A and a box B in accordance with a pre-set categorization rule, the former for which only maintenance staff is given the right to answering while the latter for which both the maintenance staff and a user are given the right to answering, and registering the categorized query card to a database apparatus 200; and a query card categorization part 1002 for transferring, to the box B, a query card that the query card registration part 110 has categorized to the box A and registered to the database apparatus 200, and transferring, to the box A, a query card that the query card registration part 110 has categorized to the box B and registered to the database apparatus 200.</p> |
