AUTOMATIC RESTITUTION OF TRANSACTION FEES, PUNISHMENT OF NON-PAYING BIDDERS, AND MANAGEMENT OF APPEALS

摘要

A method and system for resolving disputes between parties involved in a network-based transaction is described. One aspect of the present invention seeks to automatically facilitate the restitution of value to parties of the transaction, for example, facilitated by a network-based commerce platform or involving a network-based payment service, where a dispute has arisen with respect to the transaction.

主权项

1. A method comprising:
receiving a complaint from a first party to a transaction, the complaint being associated with the transaction on a network-based commerce facility, the first party being obligated to pay a transaction fee relating to the transaction; determining, one or more processors, that the complaint includes a valid reason to provide restitution of the transaction fee; sending a request to a second party to the transaction, the request including the reason, the request requesting from the second party a notification specifying that the complaint is fraudulent; and based on the notification specifying that the complaint is fraudulent not being received from the second party within a predetermined amount of time, providing restitution of the transaction fee to the first party.