Method And Apparatus For Clinically Dynamic Call Center Management

摘要

A method, apparatus, and computer program product are described herein for providing a clinically dynamic call center management tool. As such, representatives of various clinics may provide and/or modify practice information, physician information and call scripts specific to their respective clinics. Users with publishing permissions, who may be affiliated with the call center, may publish the clinical content. Call center agents may therefore access clinically dynamic content that may be referenced during a call with a patient regarding a specific clinic.

主权项

1. A method for managing a call center reference tool comprising:
authenticating, with a processor, a user affiliated with a clinic; receiving clinical content associated with the clinic, provided by the user; storing the clinical content in association with the clinic such that the clinical content is retrievable based on an indication of the clinic; receiving an indication of a request to view content associated with the clinic, the request initiated in response to an incoming call received at a call center regarding the clinic, wherein the call center is remote from the clinic; and causing display of the clinical content in response to the indication of the request.