Systems and Methods for Assisting Users with Contact, Access, and Distribution Lists

摘要

A computer server system provides an online community for customers of a business entity. A first level feedback module provides visual feedback to each user in a user interface for the online community, which quantifies each user's interaction with the community. A notification module sends an electronic message to a user when the user's interaction is below a predefined threshold rate. A second level feedback module calculates second level metrics that quantify other users' evaluations of postings to the online community by a first user. Visual feedback of the second level metrics is provided. A third level feedback module awards a designated achievement badge to users whose interaction metrics exceed predefined threshold values, and displays the achievement badge in the user interface. The system promotes a high level of user participation in the online community and thereby contributes to a low cost of technical support provided by the business entity.

主权项

1. A computer server system providing an online community for customers of a business entity, comprising:
one or more processors; memory; and one or more programs stored in the memory, the one or more programs including:
a first level feedback module configured to provide visual feedback to each user in a user interface for the online community, the visual feedback quantifying the respective user's interaction with the online community according to one or more first level metrics;a notification module configured to send an electronic message to a respective user when the user's interaction with the online community is below a predefined threshold rate, the electronic message sent over a communication channel distinct from the online community;a second level feedback module configured to calculate a plurality of second level metrics, wherein each second level metric quantifies other users' evaluations of postings to the online community by a first user, and wherein the second level feedback module is configured to provide visual feedback of the second level metrics to the first user in the user interface for the online community; anda third level feedback module configured to award a designated achievement badge to users whose first and second level metrics exceed a predefined set of threshold values, and to display the achievement badge in the user interface for the online community; wherein the three feedback modules and notification module promote a high level of user participation in the online community and thereby contribute to a low cost of technical support provided by the business entity.