| 摘要 |
<p>The present invention relates to an apparatus for providing call center menu information by interworking with a call center menu when performing a call service and a method for providing call center menu information using the same. The apparatus for providing call center menu information, which is included in a communication terminal performing a call service with a call center system over a communication network and provides call center menu information by interworking with a call center menu when performing the call service with the call center system, comprises: a call center menu information management unit for configuring call center menu information corresponding to a relevant call center system when a call service event for the call center system is detected; and a call center menu screen management unit for providing a display unit with a call center menu screen corresponding to the call center menu information.</p> |
