Method and apparatus for call handling

摘要

There is provided a system and method of call handling comprising a first communications device having an acceptor of call purpose from a first party for a call, a communications channel including a conveyor of call purpose and a second communications device coupled to the first communications device via the communications channel and having a presenter of call purpose to a second party.

主权项

1. A system for directed call presentation comprising:
an acceptor of at least one directed call presentation indication of a plurality of priority ordered call presentation indications from a first party for a single, call, wherein the plurality of priority ordered call presentation indications are, derived from a communications channel; a conveyor of said at least one directed call presentation indication; and a presenter of the call to a second party in dependence upon said at least one directed call presentation indication, wherein each call presentation indication has an associated intention and call presentation treatment for controlling each said call presentation wherein any behavior conflicts resulting from receipt, by said acceptor, of multiple indications derived from said communications channel for said single call are resolved by said presenter based on said priority.