Method, system, and computer readable storage for podcasting and video training in an information search system

摘要

A method and system for enhancing search skills of human guides in an information search system. The method allows human guides to be trained when they are not particularly busy fielding search queries from information seekers. The method can include determining whether a guide is idle and presenting to a human guide at least one video or audio source for training the human guide. The video training can include a demonstration of the most effective method for providing search results for an information search query, thereby enabling a guide to learn effective strategies and skills for conducting information searching. The training can contribute to the likelihood of the guide being promoted to a level of a more experienced human guide, thereby allowing greater effectiveness in fielding search queries for information seekers.

主权项

1. A computer implemented method of providing training information comprising;
receiving a selection of a keyword from a list indicating a number of human assistants associated with the keyword; associating conditions and states with the keyword; associating keywords including the keyword with a human assistant; determining, by a processor, a state of the human assistant for the keyword based on an activity of the human assistant; ranking the keywords associated with the human assistant based on the state and a number of the keywords associated with other states when the state changes; and delivering a file to the human assistant based on the ranking of the keywords.