发明名称 |
A SYSTEM FOR CONVERSATION QUALITY MONITORING OF CALL CENTER CONVERSATION AND A METHOD THEREOF |
摘要 |
<p>The present invention is related to improving a conversation quality of calls in a call center setup/environment. The system of the present invention allows monitoring of several live ongoing audio conversations to alert supervisor regarding vulnerable/deviations in the call being handled by a call center agent. The alerts are displayed on the supervisor console by way of providing graphical visual display in order to seek attention of the supervisor. The system also facilitates the supervisor to listen to the live conversation on his desktop by clicking on the visual display.</p> |
申请公布号 |
PH12013000043(B1) |
申请公布日期 |
2014.09.22 |
申请号 |
PH12013000043 |
申请日期 |
2013.01.31 |
申请人 |
TATA CONSULTANCY SERVICES LIMITED |
发明人 |
ARUN PANDE;SUNIL KUMAR KOPPARAPU |
分类号 |
H04M3/22;H04M3/51 |
主分类号 |
H04M3/22 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|