SYSTEM AND METHOD FOR SERVICE PROVISION IN A MULTI-TENANT ENVIRONMENT

摘要

Provided is a service provision in a multi-tenant environment which includes determining, by an outsourcing service augmentation platform, that an event has occurred within a tenant instance. Authorization credentials needed to access the tenant instance are provided to the platform. Further steps can include identifying a type of the event and processing the event. The processing includes determining that data corresponding to the event is needed from the tenant instance, requesting the data from an application programming interface (API) corresponding to the tenant instance, receiving the data from the tenant instance, and executing actions within the platform based on the data, the type of event, and a configuration of services defined for the tenant instance.

主权项

1. A method, comprising:
associating, on a platform running on a first computer system, first application functionality provided via a second computer system with a first tenant instance and second application functionality provided via a third computer system with a second tenant instance, wherein the first and second tenant instances have first and second defined configurations of services, respectively, on the platform; determining, by the platform, that a first event has occurred within the first tenant instance and a second event has occurred within the second tenant instance; determining, by the platform, that first data is needed from the first tenant instance in order to process the first event and second data is needed from the second tenant instance in order to process the second event; requesting, by the platform, the first data and the second data; receiving, by the platform, the first data from the first tenant instance and the second data from the second tenant instance; processing, by the platform, the first event using the first data and the first defined configuration of services to obtain a first result and the second event using the second data and the second defined configuration of services to obtain a second result; and performing, by the platform, first and second actions based on the first and second results.