Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor

摘要

A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agent.

主权项

1. A computer-implemented system for facilitating appointments within a call center, comprising:
a list of agents within a call center, wherein each agent is associated with a call queue and handles incoming customer calls to the call queue; an availability module to determine an availability of each of the agents on the list; a selection module to select one of the agents as a most available agent; a records module to provide the user with records for the most available agent; and a call connection module to connect the user with the most available agent.