IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PROVIDE PERSONALIZED AUTOMATED RESPONSES

摘要

An intelligent virtual service agent implemented on a computer platform with a processor and a memory is assigned a responsibility to automatically interact with different users via different mediums across a communication network when a predetermined characteristic of content provided by the users is identified. Content provided by a user is received over the communication network. The content provided by the user is analyzed to determine whether the content provided by the user possesses the predetermined characteristic. A determined is made, based on the analyzing, that the content possesses the predetermined characteristic. The intelligent virtual service agent is assigned to automatically interact with the user based on determining that the content possesses the predetermined characteristic.

主权项

1. A method of communicating using an intelligent virtual service agent, comprising:
assigning, to an intelligent virtual service agent implemented on a computer platform with a processor and a memory, a responsibility to automatically interact with different users via different mediums across a communication network when a predetermined characteristic of content provided by the users is identified; receiving, over the communication network, content provided by a user; analyzing the content provided by the user to determine whether the content provided by the user possesses the predetermined characteristic; determining, based on the analyzing, that the content possesses the predetermined characteristic; and assigning the intelligent virtual service agent to automatically interact with the user based on determining that the content possesses the predetermined characteristic.