| 发明名称 |
SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONTACT CENTER |
| 摘要 |
A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded. |
| 申请公布号 |
US2014269446(A1) |
申请公布日期 |
2014.09.18 |
| 申请号 |
US201314015974 |
申请日期 |
2013.08.30 |
| 申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
Lum Henry R.;Filonov Vladimir;Culbert Jeffrey;Blander Daniel;Subramaniam Somasundaram;Cicchitto Angelo;Gvildys Paul |
| 分类号 |
H04L29/06 |
主分类号 |
H04L29/06 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for recording media for a contact center comprising:
establishing via a processor in a first geographic location, a communication session between first and second communication devices; determining by the processor that media exchanged during the media session is to be recorded; identifying by the processor a second geographic location associated with a resource involved in the media session; and identifying by the processor a media controller associated with the second geographic location, wherein a media path between the first and second communication devices is bridged by the media controller. |
| 地址 |
Daly City CA US |
