| 发明名称 |
LOG FILE MANAGEMENT TOOL |
| 摘要 |
A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device. |
| 申请公布号 |
US2014280197(A1) |
申请公布日期 |
2014.09.18 |
| 申请号 |
US201414209790 |
申请日期 |
2014.03.13 |
| 申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
Gatto Alan;Cottle Dean;Fylypenko Oleg;Gurusiddappa Shivakumar;Haselhuhn Kevin;Hollis Greg;Lamprea Luis;Aleksin Sergey;Kumar Gaurav;Datar Narendra;Pougnet Michael;Bharucha Poras;Dale Brett |
| 分类号 |
G06F17/30 |
主分类号 |
G06F17/30 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A system comprising:
a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
retrieve a first log over a network from a first server of a plurality of servers for at least one contact center;generate an index of values in the first log;update an index database based on the index; andsave the first log on a storage device. |
| 地址 |
Dale City CA US |
