SYSTEM-LEVEL ISSUE DETECTION AND HANDLING

摘要

Issue detection and handling technology in which issue definitions that enable detection of issues at different devices of an enterprise level system that operate different applications are maintained. Solution definitions that relate to resolving issues detected based on the issue definitions are also maintained. Issue detection logic based on the issue definitions is provided to each of the different devices of the enterprise level system. Issue detection information collected based on the issue detection logic is received from at least one of the different devices of the enterprise level system. Based on the issue detection information, an issue at the at least one device is determined. A solution definition related to resolving the determined issue is accessed from the solution definitions. Based on the accessed solution definition, an operation directed to handling the determined issue is performed.

主权项

1. A server comprising:
at least one processor; and at least one memory coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising:
maintaining issue definitions that enable detection of issues at different devices of an enterprise level system that operate different applications;maintaining solution definitions that relate to resolving issues detected based on the issue definitions;providing, to each of the different devices of the enterprise level system, issue detection logic based on the issue definitions;receiving, from at least one of the different devices of the enterprise level system, issue detection information collected based on the issue detection logic;determining an issue at the at least one device based on the issue detection information;accessing, from the solution definitions, a solution definition related to resolving the determined issue; andperforming an operation directed to handling the determined issue based on the accessed solution definition.