发明名称 TIME AND LOCATION AWARE CUSTOMER RELATIONSHIP MANAGEMENT
摘要 A method, system and computer program product for time and location aware customer relationship management (CRM) is provided. A method for time and location aware CRM includes obtaining a location for a mobile computing device, forwarding the location to a CRM application, and responding to an identification of a contact in the CRM application that is proximate to the obtained location, by retrieving a related data record for the contact from the CRM application and by displaying the related record in the mobile computing device in a user interface for the CRM application. Further, a current time for the mobile computing device can be obtained and forwarded to the CRM application. Responsive to identifying a meeting in the CRM application that is scheduled proximate to the obtained time, a related data record for the meeting can be retrieved from the CRM application and displayed in the mobile computing device.
申请公布号 US2014278665(A1) 申请公布日期 2014.09.18
申请号 US201313844454 申请日期 2013.03.15
申请人 SugarCRM Inc. 发明人 Itani Majed
分类号 G06Q30/02 主分类号 G06Q30/02
代理机构 代理人
主权项 1. A method for time and location aware customer relationship management (CRM), the method comprising: obtaining a location for a mobile computing device; forwarding the location to a CRM application; and, responsive to identifying a contact in the CRM application that is proximate to the obtained location, retrieving a related data record for the contact from the CRM application and displaying the related record in the mobile computing device in a user interface for the CRM application.
地址 Cupertino CA US