Service Level Model, Algorithm, Systems and Methods

摘要

Systems and methods for modeling staffing service levels in a workplace is disclosed. Such a system can include memory that stores instructions and a processor that executes the instructions to perform operations. The operations can include receiving questionnaire responses to a questionnaire that elicits a perception of staffing service level factors of a plurality of representatives, where the questionnaire responses are provided by one of company representatives, company workforce representatives or a combination thereof. The operations can also include selecting questionnaire responses of the representatives, determining an expected staffing service level, calculating representative questionnaire scores, comparing the representative questionnaire scores to a statistical model, and determining a staffing service level tendency based on comparing the representative questionnaire scores to the statistical model, where the staffing service level tendency indicates a likelihood that a maximum staffing service level will at least meet the expected staffing service level given the current circumstances of the company.

主权项

1. A system for modeling staffing service levels, comprising:
a memory that stores instructions; and a processor that executes the instructions to perform operations, the operations comprising:
receiving questionnaire responses to a questionnaire that elicits a perception of staffing service level factors of a plurality of representatives, wherein the questionnaire responses are provided by one of company representatives, company workforce representatives or a combination thereof;selecting questionnaire responses of the representatives;determining an expected staffing service level;calculating representative questionnaire scores;comparing the representative questionnaire scores to a statistical model; anddetermining a staffing service level tendency based on comparing the representative questionnaire scores to the statistical model, wherein the staffing service level tendency indicates a likelihood that a maximum staffing service level will at least meet the expected staffing service level.