| 摘要 |
Computer-implemented methods, systems, and computer-readable media for collecting customer feedback are disclosed. In one embodiment, a merchant provides registration data, defines one or more surveys, and one or more customer deals to a database. Each survey is linked to a customer deal. A customer of the merchant is induced to participate in a survey using his or her mobile device by the promise of receiving a deal for discounted goods or services in return for completing the survey. Upon completion of the survey, a deal certificate is issued to the customer. Survey results, deal redemption statistics, and other statistical analysis are provided to the merchant to enable the merchant to timely assess the performance of his business. |
| 主权项 |
1. A computer-implemented method for collecting customer feedback, comprising:
receiving, at a processor, data defining at least one merchant; receiving, at the processor, data defining one or more merchant surveys related to the at least one merchant; receiving, at the processor, data defining one or more merchant deals related to the at least one survey; selecting, at a customer device, one of the one or more merchant deals; completing, at the customer device, the survey related to the selected one of the one or more merchant deals; and delivering, in response to the completing, the selected one of the one or more merchant deals to a customer. |
