METHOD FOR PROVIDING AN APPLICATION SERVICE, INCLUDING A MANAGED TRANSLATION SERVICE

摘要

The present invention provides a method for providing an application service, such as a managed translation service. In an embodiment, a voice call is established between a source station and a destination station. A decision may be made as to whether language translation is desired, such as from an indicator specifying commencement of a translation session. If the translation service is commenced, then the call is directed to a gateway for transmission over a data network to a translation application, which may be a cloud-based application. The translation may occur in real time or near real time. Translated speech may be displayed to the calling party and/or the called party.

主权项

1. A method for connecting a soft-switch to an in-call and/or pre-call application, comprising the following steps in any order and or simultaneous:
identifying a call to action during a pre-call or call period; communicating the call to action to a soft switch management interface; communicating the call to action from the soft switch interface to an API; reviewing information in a database; sending information from the database to the API; and using an application on the cloud and the switch through the API to send input and/or output to a call in progress.