ITEM SUBSTITUTION FOR UNAVAILABLE ITEMS RELATING TO A CUSTOMER ORDER

摘要

A technique is disclosed for automatically implementing item substitutions for unavailable items in a customer order. According to one embodiment, line item orders from selected customer orders may be aggregated and processed for substitution analysis. Substitutions for unavailable items of selected customer orders may then be automatically implemented based upon substitution instructions, business rules, and/or other predefined criteria.

主权项

1. A computer system for effecting substitution of at least one ordered item of at least one customer order at an online store via a computer network, the computer system comprising:
a computing device; and a storage device coupled to the computing device, the storage device storing instructions that, when executed, cause the computer system to:
analyze a plurality of customer orders placed by a plurality of customers, via the computer network, to the online store, to identify an item in a customer order from a customer having been oversold, before delivering items in the plurality of customer orders to the plurality of customers; andsubstitute the oversold item with a substituted item for the customer order from the customer based on at least one substitution rule, wherein another substitution rule to restrict substituting another item in the customer order based on an indication from the customer.