AUTOMATICALLY EVALUATING AND PROVIDING FEEDBACK ON VERBAL COMMUNICATIONS FROM A HEALTHCARE PROVIDER

摘要

Systems and methods for automatically evaluating and providing feedback on verbal communications of a healthcare provider in real-time or near real-time may involve a mobile device. A plurality of configured communication quality parameters may be stored in memory of the mobile device. Audio data produced by the healthcare provider during interaction with a patient may be received through a microphone of the mobile device. The systems and methods may involve executable instructions stored in memory that, when executed, may extract communication quality data from the audio data based on the communication quality parameters, generate feedback information based on the extracted communication quality data, and display the feedback information in real-time or near real-time via a graphical user interface.

主权项

1. A mobile device for automatically evaluating and providing feedback on verbal communications of a healthcare provider; the mobile device comprising:
memory that stores a plurality of configured communication quality parameters; a microphone that receives audio data produced by the healthcare provider during interaction with a patient; a processor that executes instructions stored in memory, wherein execution of the instructions by the processor:
extracts communication quality data from the audio data based on the communication quality parameters, andgenerates feedback information regarding one or more communication skills of the healthcare provider based on the extracted communication quality data, and a graphical user interface that displays the generated feedback information in real-time.