ACCOMMODATING SCHEDULE VARIANCES IN WORK ALLOCATION FOR SHARED SERVICE DELIVERY
摘要
<p>Accommodating schedule variance in work, in one aspect, may comprise tracking information associated with work packets; identifying one or more work packets deviating from a planned schedule based on the tracking; identifying one or more features associated with the identified one or more work packets; computing metrics associated with the one or more features; prioritizing the identified one or more work packets based on the computed metrics using a predictive model, the predictive model calibrated at least based on historical data; and recommending one or more actions to take associated with the one or more prioritized work packets.</p>
申请公布号
WO2014139729(A1)
申请公布日期
2014.09.18
申请号
WO2014EP52118
申请日期
2014.02.04
申请人
INTERNATIONAL BUSINESS MACHINES CORPORATION;IBM UNITED KINGDOM LIMITED