| 发明名称 |
ACCOMMODATING SCHEDULE VARIANCES IN WORK ALLOCATION FOR SHARED SERVICE DELIVERY |
| 摘要 |
Accommodating schedule variance in work, in one aspect, may comprise tracking information associated with work packets; identifying one or more work packets deviating from a planned schedule based on the tracking; identifying one or more features associated with the identified one or more work packets; computing metrics associated with the one or more features; prioritizing the identified one or more work packets based on the computed metrics using a predictive model, the predictive model calibrated at least based on historical data; and recommending one or more actions to take associated with the one or more prioritized work packets. |
| 申请公布号 |
US2014278689(A1) |
申请公布日期 |
2014.09.18 |
| 申请号 |
US201313835404 |
申请日期 |
2013.03.15 |
| 申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
Agarwal Shivali;Chee Yi-Min;Lee Juhnyoung;Liu Rong;Reddy Vinay K.;Sindhgatta Renuka;Varshney Lav R.;Yang Jeaha |
| 分类号 |
G06Q10/06 |
主分类号 |
G06Q10/06 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method of accommodating schedule variance in work, comprising:
tracking information associated with work packets; identifying, by a processor, one or more work packets deviating from a planned schedule based on the tracking; identifying one or more features associated with the identified one or more work packets; computing metrics associated with the one or more features; prioritizing the identified one or more work packets based on the computed metrics using a predictive model, the predictive model calibrated at least based on historical data; and recommending one or more actions to take associated with the one or more prioritized work packets. |
| 地址 |
Armonk NY US |
