STORING CUSTOMER RELATIONSHIP MANAGEMENT INFORMATION IN A SOCIAL NETWORKING SYSTEM

摘要

An organization stores customer relationship management information in a social networking system. For example, the customer relationship management information is stored in a graph maintained by the social networking system. The graph includes nodes representing organizations and other objects maintained by the social networking system that are connected by edges. The edges store information describing relationships between the nodes, including information determining a user's authority to access an organization's resources or to act on behalf of an organization on the social networking system. The organization may reconstruct its customer relationship information from the graph and dynamically modify the edges used by the social networking system to represent the customer relationship management information.

主权项

1. A method comprising:
storing, in a social networking system, data describing an organization; storing connections in the social networking system between the organization and one or more users maintained by the social networking system, a stored connection describing a relationship between a user and the organization; receiving a request from a requesting user of a social networking system to take an action on behalf of the organization on the social networking system; identifying a connection between the requesting user and the organization from the stored connections; and performing the action on behalf of the organization if a relationship between the requesting user and the organization described by the connection between the requesting user and the organization allows the action.