INTEGRATION OF ENTERPRISE VOICEMAIL IN MOBILE SYSTEMS

摘要

An integrated voicemail system is described that provides “visual voicemail” that overcomes the shortcomings associated with a user having to dial into a voicemail system and navigate through a menu of options using conventional voice and/or standard DTMF signaling-based browsing capabilities. The visual voicemail instead provides, via a client device of the user's choice, a visual presentation of a user's voicemails along with state information of the voicemails. The visual presentation of the voicemails includes a user interface that allows a user to control or manipulate voicemails from the client device, where the manipulation includes playing, pausing, rewinding, fast-forwarding, deleting, and changing a state of each voicemail. The visual voicemail also eliminates the need for a user to periodically call-in to the enterprise voicemail system in order to check for voicemail messages as the messages can be automatically delivered to the user's client device.

主权项

1. A method comprising:
receiving information of an audio voicemail message from a voicemail system, wherein the voicemail message is received by an access component at the voicemail system; automatically sending a digitized copy of the voicemail message to a mobile communication device for storing on the mobile communication device in an audio playback format compatible thereto; displaying, on the mobile communication device, data indicative of a presence of the voicemail message stored thereon; receiving data representative of playing back the copy of the voicemail on the mobile communication device from the mobile communication device; automatically synchronizing a state of the voicemail message in the voicemail system in response to a download status of the voicemail message relative to the mobile communication device; and automatically synchronizing a state of the voicemail message between the mobile communication device and the voicemail system in response to a change associated with the voicemail message made via the voicemail system.