| 发明名称 |
COMMUNICATION BETWEEN A MOBILE DEVICE AND A CALL CENTER |
| 摘要 |
According to certain embodiments of the disclosure, a processor determines whether an application is launched on a mobile device. The application is stored locally on the mobile device. When the application is launched on the mobile device, a unique identifier associated with a session of the application launched on the mobile device is generated. User interactions with the application are captured during the session and associated with the unique identifier. |
| 申请公布号 |
US2014254788(A1) |
申请公布日期 |
2014.09.11 |
| 申请号 |
US201313793728 |
申请日期 |
2013.03.11 |
| 申请人 |
BANK OF AMERICA CORPORATION |
发明人 |
Annapareddy Vidya S.;Clark Seth E.;Ma Jun;Nacey Brian J. |
| 分类号 |
H04M3/51 |
主分类号 |
H04M3/51 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. An apparatus, comprising
a processor operable to:
determine whether an application is launched on a mobile device, wherein the application is stored locally on the mobile device;generate, when the application is launched on the mobile device, a unique identifier associated with a session of the application launched on the mobile device;capture user interactions with the application during the session; andassociate the user interactions with the unique identifier. |
| 地址 |
Charlotte NC US |
