Systems and methods for gathering information

摘要

A method for retrieving information may include receiving a telephone call from a caller and identifying a telephone number from which the telephone call was made. The method may also include retrieving information from a database based on the identified telephone number. The method may further include providing an audible message to the caller to verify whether the retrieved information is correct.

主权项

1. A device comprising:
a memory to store instructions; and a processor to execute the instructions to:
retrieve information, from the memory, based on a telephone number associated with a call,
the information being retrieved independent of information obtained from querying a user associated with the call, andthe telephone number being identified independent of the information obtained from querying the user,provide, to the user, a portion of the retrieved information,receive an input from the user based on providing the portion of the retrieved information,determine, based on the received input, whether the portion of the retrieved information is correct,cause an action, associated with the call, to be performed when the portion of the retrieved information is correct,prompt the user for additional information when the portion of the retrieved information is not correct,
the additional information including a different telephone number associated with the user,receive the additional information, including the different telephone number, from the user after prompting the user,retrieve other information, from the memory, based on the additional information that includes the different telephone number,provide, to the user, a portion of the retrieved other information,receive another input from the user based on providing the portion of the retrieved other information, andcause the action to be performed when the other input indicates that the portion of the retrieved other information is correct.